This privacy notice ("Privacy Notice") outlines the privacy practices Rellora ("Rellora" or "us" or "we") adheres to when collecting and handling information about you on our website (https://rellora.com/), Rellora mobile applications, and any other platforms or mobile features we run (collectively, the "Site"). Before diving into the Site, we kindly ask you to peruse this Privacy Notice. It sheds light on the types of information we collect from you and others who visit or engage with the Site, our approach to using that information, and our efforts to safeguard it. When you browse or use the Site, certain information, including your Personal Information (as defined below), may be gathered, transferred, processed, stored, and, under specific scenarios, disclosed as detailed in this Privacy Notice.
This Privacy Notice is in alignment with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA retain their meaning when mentioned in this Privacy Notice. Capitalized terms not defined in this Privacy Notice are interpreted as per the definitions given in our Terms and Conditions Agreement, found at https://www.rellora.com/terms-and-condition ("Terms"). The Terms might influence this Privacy Notice concerning your engagement with the Site, so we recommend reviewing the Terms before using the Site.
BY SETTING UP AN ACCOUNT ON OUR SITE OR BY SHARING YOUR OR SOMEONE ELSE'S PERSONAL INFORMATION WITH US, YOU ARE GIVING YOUR WHOLEHEARTED CONSENT TO THE INFORMATION MANAGEMENT PRACTICES OUTLINED IN THIS PRIVACY NOTICE. YOU ALSO CONFIRM THAT YOU ARE AUTHORIZED TO SHARE ALL THE PERSONAL INFORMATION YOU HAVE PROVIDED. IF YOU DISAGREE WITH THIS PRIVACY NOTICE OR OUR TERMS, PLEASE REFRAIN FROM ACCESSING, USING, OR SIGNING UP FOR AN ACCOUNT ON THE SITE.
We gather data to deliver the products and services you request on the Site, simplify your navigation on the Site, communicate with you, and enhance your experience while using the Site. Some of this information comes directly from you, like when you set up an account. Other pieces of information are obtained through your interactions with the Site or third-party websites and applications. We collect such data employing technologies such as Cookies (as defined below) and other tracking technologies, error reports, and usage data gathered when you interact with our Site. Additionally, some information is derived from your use of, and interactions with, us and others on social media, including but not limited to Facebook®, Instagram®, Twitter®, and Pinterest® (collectively, "Social Media").
The data we collect is based on the Site's products, services, and features you utilize, and includes the following:
Generally, we collect Personal Information that you provide while setting up or modifying your account and user profile on the Site or that you voluntarily submit through your use of the Site. "Personal Information" refers to information that identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a specific consumer or household.
Specifically, the Site has gathered the following types of Personal Information from users in the past twelve (12) months. We obtain these categories of Personal Information using the methods detailed further below.
Personal Information does not include:
Publicly available information from government records; and
De-identified or aggregated consumer information.
We may also collect Personal Information from third parties, such as Social Media, Payment Processors, product vendors, and other partners. Our collection of this information allows us to provide you with our products and services, establish, maintain and support your user account on the Site, and communicate with you in accordance with our Terms.
Similar to other websites, we use tracking technologies to automatically collect certain technical information from your web browser, mobile, or other device when you visit the Site. This data may include, but is not limited to, your IP address, browser type and language, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages, the pages you requested and viewed, the amount of time spent on particular pages, and the date and time of your visits. Our collection of this data, described in more detail below, allows us to provide more personalized high-quality services to you and to track usage of the Site.
Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the Site may not operate properly, and you may not have access to certain services or parts of the Site. Additionally, Cookie management tools provided by your browser will not remove Flash Cookies. We shall not be liable for any interruption in, or inability to use, the Site or our services or degraded functioning thereof, where such are caused by your settings and choices regarding Cookies.
III. LOCATION INFORMATION.
We collect precise geolocation data from you or your device, as well as your address information, e.g., shipping and billing address, when you set up your account and order our products or services. We also collect and use information about your general location (e.g., your state of residence) and can infer your approximate location based on your IP address in order to track our general Site usage or to tailor any pertinent aspects of your user experience to the region where you are located.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users of the Site or third parties, including, for example, third party websites and services like Social Media that are integrated into or linked to the Site (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Site or third parties with whom you may choose to share your User Contributions. Such third parties may have their own policies and terms that apply to your User Contributions, and we are not responsible for any third party’s policies or terms. We cannot and do not guarantee that unauthorized persons will not view your User Contributions.
If you interact with us or our other users regarding Rellora and its products and services on any Social Media: (a) the Personal Information that you submit by and through such Social Media can be read, collected and/or used by us (depending on your Social Media privacy settings) as described in this Privacy Notice, and (b) where Rellora responds to any interaction with you on Social Media, your account name/handle may be viewable by any and all members or users of Rellora Social Media accounts. We are not responsible for the Personal Information that you choose to submit or link on any Social Media. Social Media operates independently from Rellora, and we are not responsible for Social Media interfaces or privacy or security practices. We encourage you to review the privacy policies and settings of any Social Media with which you interact to help you understand their privacy practices. If you have questions about the security and privacy settings of any Social Media that you use, please refer to the applicable privacy notices or policies.
We also use Google Analytics, Facebook Pixel, Snap Pixel, and other third party analytics providers (“Analytics Providers”) to collect information about Site usage and the users of the Site. Analytics Providers use Cookies in order to collect demographic and interest-level information and usage information from users that visit the Site, including information about the pages where users enter and exit the Site and what pages users view on the Site, time spent, browser, operating system, and IP address. Cookies allow Analytics Providers to recognize a user when a user visits the Site and when the user visits other websites. Analytics Providers use the information they collect from the Site and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit the Site and other websites and purchase items. For more information regarding our Analytics Providers’ use of Cookies, collection and use of information, and how to opt-out of tracking, see:
Google: Google’s Privacy Policy is available at https://policies.google.com/privacy?hl=en. Google Analytics Opt-out Browser Add-on is available at https://tools.google.com/dlpage/gaoptout).
Facebook: Facebook’s Privacy Policy and information regarding opt-out settings is available at https://www.facebook.com/about/privacy/previous.
Snap: Snap’s Privacy Policy is available at: https://snap.com/en-US/privacy/privacy-policy.
TikTok: TikTok’s Privacy Policy available at: https://www.tiktok.com/legal/privacy-policy.
IV. HOW WE USE YOUR INFORMATION.
We might use or disclose the Personal Information we gather for several business-related reasons (“Business Purpose”):
To achieve or respond to the reason you handed over the info (for example, sending you updates about our products and services).
To tailor and evolve our Website and the services we offer you, enhancing our lineup.
To activate specific features or functionalities on the Website.
For marketing and promotional activities, including verifying your eligibility for contests and reaching out if you snag a win.
To set up, personalize, and keep your account with us safe and sound.
To offer you support, communicate, and answer your questions, including tackling your concerns and refining our responses.
To craft a personalized experience for you and to serve content, products, and services that align with your interests, including adverts on third-party sites, and through email (with your nod, where the law demands).
To uphold the safety, security, and integrity of our Website, services, databases, tech assets, and business.
For testing, research, analysis, and product development to better and innovate our Website and services.
To comply with law enforcement and legal obligations as dictated by law, court orders, or governmental regulations.
To prevent unlawful activities, fraud, and misuse.
As explained when gathering your Personal Information or as outlined in the CCPA.
To assess or implement a merger, sale, restructuring, dissolution, or transfer of assets, with Personal Information among the assets transferred or liquidated.
By giving us your email upon account creation, we might, within legal bounds, use it to send you Website-related notices, updates, news, and marketing materials. You'll get a welcome email upon registration, and we might email you if there’s a temporary service hiccup.
Emails from us will usually include a way to unsubscribe or change your communication preferences. Even if you opt-out of marketing emails, essential service-related information might still be sent your way. We’ll hold onto the content of our email exchanges, including your email address and our replies.
We work with third parties to place ads across the internet and on this Website (“Advertisers”). These Advertisers might use your Personal Information to customize marketing messages on the Website or other sites, trigger real-time interactions, tailor the Website, or enhance your profile. They may employ Cookies, Pixels, and other tech to gather your Personal Information, measure ad effectiveness, and personalize ads on the Website. This includes collecting Personal Information you enter on our Website forms before submission. Advertisers might link your Website visits to marketing messages in a personally identifiable way. Information collected may include your IP address, email, and device information. We have no sway over Advertisers' tech and their practices aren’t covered by this notice. For more about opting out of Advertiser practices, visit http://optout.aboutads.info/#!/.
We may use anonymous or aggregated Site usage data for improving our Website, developing new features, and for research, dispute resolution, troubleshooting, user requests, or security purposes. If this non-identifiable information is mixed with Personal Information, we'll treat it as Personal Information.
Transactions for our products or services are handled by external entities responsible for payment processing. These entities have their privacy policies, which will apply to you, so please review them during the payment process.
When disclosing Personal Information for a Business Purpose, we ensure the recipient adheres to confidentiality and uses the information solely for fulfilling the contract, not for any other purpose. We might share your information, including Personal Information, as described below.
In the past year, we've disclosed specific categories of Personal Information for Business Purposes as detailed in Section 4:
Identifiers.
California Customer Records personal information categories.
Protected classification characteristics under California or federal law.
Internet or other similar network activity.
Geolocation data.
We share your Personal Information with social media, analytics providers, payment processors, and other third-party marketing services, and with affiliated or third-party service providers aiding us in managing and improving our Website. These affiliates or third parties may enhance non-personally identifiable information with data from other sources to assist us. Their use of information is governed by this Privacy Notice or an equally stringent agreement.
We reserve the right to share all collected information for lawful purposes or to protect us or others. We may disclose information to regulatory bodies, law enforcement, or in response to legal demands. We'll inform you of such disclosures unless prohibited by law.
In case of a business transfer or reorganization, we might disclose, transfer, or assign our rights and duties concerning your information without notice or consent to prospective or actual recipient entities, ensuring they comply with this Privacy Notice’s privacy standards.
We can't guarantee that your Personal Information will only be disclosed as described in this Privacy Notice. There might be unauthorized access or use of your Personal Information, despite our best efforts.
You have the option to not provide Personal Information. Declining to provide Personal Information may affect your experience with our services (for instance, not receiving our newsletter if you don't share your email). You can also refuse other optional information requests.
We use your Personal Information as necessary for collected purposes or where you've consented. If you prefer not to share information or consent to its use, please don't use the Website, set up an account, or provide requested information.
Under the CCPA, you may have the right to request disclosures about our collection and use of your Personal Information over the past twelve months. Upon verification of your request, we will provide detailed information as outlined by the CCPA.
The CCPA may allow you to request the deletion of your Personal Information that we have collected, with certain exceptions. Once we verify your request, we'll delete your Personal Information from our records unless an exception applies.
If you're 16 years or older, you may have the right under the CCPA to direct us not to make your Personal Information available for valuable consideration. We respect the privacy of minors and comply with opt-in and opt-out provisions as required.
To exercise your rights, you may contact us via email or phone. Only you or a legally authorized representative can make a verifiable consumer request related to your Personal Information. We will verify your identity before responding to your request.
We aim to respond to verifiable consumer requests within 45 days of receipt. If more time is needed, we will inform you of the reason and extension period. Our response will cover the 12 months preceding the receipt of the verifiable consumer request. We will explain any reasons for not complying with a request, if applicable. For data portability requests, we will choose a format that allows easy transmission of data.
We do not charge a fee for processing or responding to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If a fee applies, we will explain the reasons and provide a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. We may offer financial incentives as permitted by the CCPA, related to the value of your Personal Information, with clear terms and conditions. You can opt-in and revoke consent for these incentives at any time.
You can control browser settings for Cookies and tracking. Disabling Cookies may affect your use of some Website features. Not all browsers support "Do Not Track" signals, and we do not respond to such signals.
VII. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION.
We encourage you to access and update your Personal Information. For assistance with accessing, updating, or deleting your Personal Information, contact us via email or phone. We will respond after verifying your authority to make such requests.
VIII. SAFETY AND INFORMATION SECURITY MEASURES.
We employ physical, managerial, and technical safeguards for your information's security. However, no internet transmission is 100% secure. We will notify you in case of a security breach involving your Personal Information.
Our operations are based in the United States, governed by its laws. Information from outside the U.S. will be transferred to and processed in the U.S., which may not offer the same privacy protection as your home country. By using our services, you consent to this transfer and processing.
If you're in the European Economic Area (EEA), you may have rights under the GDPR. These include rights to access, correct, delete, or transfer your Personal Information, among others. For GDPR-related requests, contact us via email. EEA residents also have the right to lodge complaints with a Data Protection Authority.
California residents can request, once a year, a list of third parties to whom we've disclosed Personal Information for direct marketing purposes in the previous calendar year. For such requests, email us with “California Privacy Rights” in the subject line.
XII. CALIFORNIA MINORS.
Minors under 18 in California can request the removal of publicly available content they've submitted. Specify the content and its location when requesting removal. Certain conditions apply, and removal from the Site does not guarantee complete deletion from our systems.
XIII. CHANGES TO THIS PRIVACY NOTICE.
As our privacy practices and the landscape of privacy law are in constant evolution, we maintain the right to update this Privacy Notice at our discretion periodically. Such updates will be communicated to you through various means, including but not limited to, posting an updated version of the Privacy Notice on our website, sending a notification to the email associated with your account, or other appropriate channels. We encourage you to review our Privacy Notice regularly to stay informed of its latest modifications. By continuing to engage with our website after the publication date of the revised notice, you are agreeing to the terms of the updated Privacy Notice.
XIV. PRIVACY QUESTIONS AND CONTACT INFORMATION.
Should you have any inquiries or feedback concerning this Privacy Notice, or if you want to discuss the ways in which we handle your information as outlined in this document, including your rights and choices under California law, feel free to reach out to us. Our team is readily available to assist you:
E-mail: privacy@rellora.com
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